Shipping Policy

Mackenzie Melbourne — Shipping Policy

At Mackenzie Melbourne, we aim to provide a smooth, reliable, and transparent delivery experience for all our customers across Australia.

Nothing in this policy affects your rights under Australian Consumer Law (ACL).

1. Processing Times

All orders are processed within 1–3 business days after payment confirmation.
During peak periods, processing times may be slightly longer.

You will receive an email confirmation once your order has been processed and dispatched.

2. Delivery Timeframes

Estimated delivery time to most Australian addresses is:

• 5–14 business days after dispatch

Delivery times may vary depending on:

  • carrier capacity

  • peak seasons

  • local postal delays

  • remote area delivery schedules

  • customs or other operational checks

These timeframes are estimates and not guarantees.

3. Shipping Costs

We are pleased to offer free standard shipping on all orders, regardless of order size or location within Australia.

4. Order Tracking

All orders include tracking.

Once your parcel has been dispatched, you will receive an email containing:

  • your tracking number

  • a link to the carrier’s tracking page

Please allow up to 48 hours for the tracking information to update.

5. Delivery Responsibility & Address Accuracy

Please ensure your shipping address is entered correctly at checkout.

  • We cannot change the address after the order has been processed

  • We are not responsible for parcels lost due to an incorrect or incomplete address

  • If the carrier marks the parcel as delivered to the address provided, the order is considered delivered under this policy

If you believe your parcel was misdelivered, please contact us immediately so we can assist with an investigation.

6. Delays & External Factors

While we always work to ensure timely delivery, delays can occur due to:

  • weather events

  • postal disruptions

  • peak season volumes

  • customs inspections

  • carrier operational issues

Mackenzie Melbourne is not liable for delays caused by factors outside our control.

7. Order Not Received

If your parcel has not arrived within the estimated timeframe:

  1. Check your tracking information

  2. Check with neighbours or your local post office

  3. Contact us at info@mackenziemelbourne.com

We will assist in tracking and resolving the issue promptly.

8. Contact Us

For any questions regarding shipping or delivery, please contact our customer support:

info@mackenziemelbourne.com
Customer Service Hours: Monday–Friday, 9am–6pm AEDT