Terms and conditions

Mackenzie Melbourne — Terms & Conditions

1. Introduction

Welcome to Mackenzie Melbourne.
By accessing or using our website, you agree to be bound by these Terms & Conditions.
Please read them carefully before making a purchase.

These Terms apply to all purchases made on our website by Australian consumers.

Nothing in these Terms affects your rights under Australian Consumer Law (ACL).

2. Trader’s Identity

Business Name (Legal Entity): Marchetti Milano Limited

Business Registration Number: 77688227

Registered Business Address: RM 509, 5/F The Cloud 111, Tung Chau St. Tai Kok Tsui, Hong Kong

Trading Name (Store Name): Mackenzie Melbourne

Customer Support Email: info@mackenziemelbourne.com

3. Use of Our Website

You agree not to:

  • misuse or attempt to disrupt our website

  • provide false or misleading information

  • use our website for illegal or unauthorised purposes

We reserve the right to refuse service to anyone violating these Terms.

4. Product Information

We aim to provide accurate descriptions and images of all products.
However, colours and details may vary slightly due to lighting, screen settings or manufacturing variations.

All product information, pricing, availability and descriptions are subject to change at any time.

5. Pricing & Payments

All prices listed on our website are shown in AUD.

We accept secure payments via Visa, Mastercard and other supported payment methods at checkout.

Prices may change without notice, but confirmed orders are not affected.

If your payment is declined, we are not liable for any resulting delays or issues.

6. Orders & Acceptance

When you place an order, you will receive an email confirming receipt.
This confirmation does not mean your order has been accepted.

An order is considered accepted once it has been processed and dispatched.

We may cancel or refuse an order if:

  • the information provided is incomplete or inaccurate

  • the order appears fraudulent or high-risk

  • the product becomes unavailable

If an order is cancelled, we will notify you and issue a refund.

7. Shipping & Delivery

Delivery times vary based on demand and carrier performance.
Estimated delivery timeframes are shown on our website.

Once your order has been shipped, you will receive a tracking number.
Delivery is considered complete when the carrier marks the parcel as delivered to the address provided at checkout.

Please ensure your address is entered correctly.
We are not responsible for lost parcels due to incorrect or incomplete address details.

8. Returns & Change of Mind

We offer a 30-day change-of-mind return period starting from the date you receive your order.

To be eligible for a return:

  • the item must be unused, unwashed and in original condition

  • all tags and packaging must be intact

  • a valid tracking number must be provided

Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.

We reserve the right to reject returns that do not meet the above conditions.

Nothing in this section limits your ACL rights.

For full return instructions, please see our Return Policy.

9. Faulty, Defective or Incorrect Items

If an item arrives damaged, faulty or incorrect, please contact us immediately at:

Info@mackenziemelbourne.com

Include:

  • your order number

  • clear photos showing the issue

If your claim is approved, we will arrange a replacement or refund in accordance with Australian Consumer Law.

10. Refunds

Refunds are issued to the original payment method once the returned item has been inspected and approved.

Refund processing typically takes 5–10 business days, depending on your payment provider.

Return shipping costs are non-refundable unless the product is faulty or incorrect.

11. Limitation of Liability

To the maximum extent permitted by law:

  • we are not liable for indirect, incidental or consequential damages

  • we are not liable for delays caused by carriers, customs or external factors

  • our liability for loss or damage relating to your purchase is limited to the price you paid for the product

Nothing in this clause limits your rights under the Australian Consumer Law.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your personal information as outlined in that policy.

13. Amendments to Terms

We may update these Terms from time to time.
The version posted on our website at the time of your order will apply to your purchase.

14. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia, and any disputes shall be resolved through the appropriate courts in that jurisdiction.

15. Contact Us

If you have any questions regarding these Terms:

info@mackenziemelbourne.com

Customer Service Hours: Monday–Friday, 9am–6pm AEDT